This helps us cite the correct regulations in your complaint letter.
Overcharge / Billing Error
Your energy bill is higher than expected, you have been billed incorrectly, or charges do not match your usage.
Back-Billing Dispute
Your supplier is billing you for energy used more than 12 months ago. Ofgem rules may protect you.
Poor Service / No Response
Your energy supplier has provided poor customer service, failed to respond to complaints, or broken promises.